• Gemini Wallet || Gemini Login

    Security

    Gemini pays meticulous attention to their security protocols. In 2018, the company worked with Deloitte to complete the SOC 2 Type 1 examination, making them the first cryptocurrency exchange to go through the security compliance test. Gemini Wallet is additionally insured against thefts due to a security breach or hack, a fraudulent transfer, or employee theft. Transfers due to unauthorized access to your user account is not covered by the insurance policy.

     

    On all new accounts, multi-factor authentication is on by default to sign into your account. Logging into the website requires users to enter both a password and a security code sent to the user’s cell phone. On the mobile app, users can require a password combined with a PIN number or biometrics to login.

     

    For additional security, Gemini supports hardware security keys using USB or near-field communication (NFC) chip technology when signing into the mobile app.

     

    To ensure coins cannot be transferred to an unknown wallet, users can also create an approved address list and manage it within their account. This feature stops any attempt to transfer to anyone the account owner doesn't know.

     

    Privacy and Anonymity

    Although one of the tenets of cryptocurrency is the ability to complete transactions anonymously online, Gemini requires new users to input a lot of personally-identifiable information to get started. Because Gemini is a trust LLC and a “qualified custodian” under New York State Department of Financial Services regulations, they are required to collect numerous pieces of information on their clients.

     

    When signing up for a new account, users must provide their full name (first, middle, and last) and e-mail address, their date of birth, a physical mailing address, cell phone number, and their Social Security number. In order to transfer fiat into Gemini or purchase cryptocurrency on the exchange, users will also have to submit proof of their identity, such as a valid state-issued ID, driver’s license, passport or passport card, or permanent resident card. There’s no timeline for an account to get verified, but Gemini suggests uploading photos which clearly show all four corners of the document, your personal details, and the expiration date.

     

    Once users have created a Gemini Wallet account, they will also have the opportunity to create a Gemini Custody account for secure cryptocurrency storage. Setting up a custody account is free, and does not require any additional personally-identifiable information. However, new users will need to confirm and accept the terms, including the annual fee and the withdrawal fee.

     

    Setup 

    Because Gemini Wallet is cloud-based, users do not have to complete extra steps to set up their wallet. Instead, the wallet is created as part of the account. Once the account is verified, users will be able to use their wallet to purchase and sell cryptocurrencies from the Gemini Exchange, or send and receive cryptocurrencies to and from other wallets.

     

    Usability

    The Gemini Wallet is accessible from both the web-based interface and mobile apps on both Apple’s App Store and Android’s Google Play store. Through either interface, Gemini users can purchase, exchange, send, and receive cryptocurrency.

    In addition, sending tokens to or from a Gemini Wallet isn’t an instantaneous process. Depending on which coins you are using, the process can take anywhere between 3 minutes and 2.5 hours. Typical wait times for transaction confirmation when sending or receiving crypto are:

    • Bitcoin: Around 30 minutes
    • Bitcoin Cash: Up to 2.5 hours
    • Dogecoin: Up to 1 hour
    • Ether/ERC-20 Tokens: Around 3 minutes
    • Filecoin: Around 1 hour
    • Litecoin: Around 30 minutes
    • Tezos: Around 30 minutes
    • Zcash: Up to 60 minutes

    As an extra security measure, Gemini only accepts Ethereum and other ERC-20 tokens sent through the main Ethereum network. If you attempt to send coins into your wallet from another chain, including the BNB Chain (previously known as the Binance Smart Chain) or Polygon network, your coins will be lost with no option to return them to the sending wallet.

     

    Desktop

    The desktop interface is clean and simple to use: The home page shows the user’s total balance, with links to view total portfolio performance, top moving cryptocurrencies, and educational modules about the latest topics on decentralized finance topics.

     

    Three buttons at the top-right give users the key items they need to get started, including seeing values in the fiat of choice, transferring cryptocurrency to or from Gemini Wallet, and account management.

     

    To use the Gemini Wallet to transfer coins, users will click on the “Transfer” button, and select the option to When depositing into Gemini, users will use the drop down menu to select the cryptocurrency they want to receive and the wallet will provide an address to accept the transfer.

     

    To send cryptocurrency from the web wallet, users will select “Withdraw from Gemini” instead, and select the currency they want to send. From there, they will input the wallet address they want to send to, enter the amount they want to send, and complete the withdrawal using the multi-factor authentication. If they have a wallet whitelist setup or have a Gemini Custody account setup, they can only send to wallets they submitted for the list.

     

    Mobile App 

    Transferring cryptocurrencies between wallets is a much easier process using the Gemini mobile application, available on both the Apple iOS App Store and Android Google Play Store. The positive reviews on both stores generally praise the clean user interface and ease of use, while the negatives are focused on the delayed verification time and customer service issues.

     

    To receive cryptocurrency into the Gemini Wallet, users tap on the “Account” button (the button that looks like a person’s silhouette), and select “Deposit into Gemini.” They will then be presented with their bank account to deposit fiat, along with the list of supported cryptocurrencies. After selecting the currency they want to receive, both a deposit address and QR code will be displayed for the sender to use.

     

    To send cryptocurrency, the user will select “Withdraw from Gemini” instead, where they will be prompted to use the PIN they chose to sign in when setting up the app. Afterwards, users will see what cryptocurrencies are available to send, select how much to send, and input the wallet they want to send to. Like using the web client, the mobile client will confirm the transaction using multi-factor authentication. Once again, the users can only send to any wallet if they don’t have a whitelist enabled on their account.

     

    Customer Service

    While users are overall happy with the user experience, the one place where Gemini falls short is in customer service. There are no live options to ask questions or get account support, nor is there a ticket system for users to track issues they are having with the platform. Instead, users can either turn to a self-help database, or send an email to the support team for assistance.

     

    Cost & Fees

    When it comes to costs and fees, Gemini Wallet doesn’t charge fees for the most common transactions. Depositing all cryptocurrencies from other wallets, making fiat transfers into Gemini, or redeeming staked earnings from Gemini Dollar are all free. Users will pay a 3.49% transaction fee when transferring fiat into their Gemini account via debit card, or when purchasing cryptocurrency on the exchange.

    Most outbound transfers to external wallets are also free, as long as users make 10 or less transfers during a calendar month. You will still be required to pay any requisite network or gas fees to send currencies between wallets.

    If users use their wallet to send cryptocurrency 11 or more times per month, they will pay a nominal fee in the cryptocurrency per withdrawal. For the top coins, the fees are currently:

    • Bitcoin: 0.001 BTC per transaction
    • Ether: 0.001 ETH per transaction
    • Litecoin: 0.002 LTC per transaction
    • USD Coin: 0.5 USDC per transaction
    • Solana: 0.005 SOL per transaction